This website is operated by "Market Masterpiece". Throughout the site, "Market Masterpiece" offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”). Please read these Terms of Service carefully before accessing or using our website.
By placing an order, you acknowledge and agree to these terms in full, including policies related to shipping, customs, returns, refunds, and disputes.
| International Shipping: | All orders are shipped internationally using third-party courier services. Tracking numbers are provided for all shipments. |
| Courier Responsibility: | Once a package is handed to the courier, all responsibility lies with the courier, including delays, losses, theft, or damage. |
| Shipping Insurance: | Optional insurance can be purchased during checkout for claims related to lost or damaged packages. |
| Non-Liability for Delays: | We are not liable for courier or customs delays. Customers must monitor tracking updates. |
| Customer Responsibility: | Customers must comply with their country’s customs regulations. All import fees are the customer’s responsibility. |
| Refusal of Delivery: | If a package is refused at customs, the order is considered abandoned and non-refundable. |
| Support for Customs Issues: | We provide documents to assist with customs clearance upon request. |
Non-Cancellable After Shipment: Orders cannot be canceled once shipped. Ensure all order details are accurate.
Final Sale for International Orders: International orders are final except for verified product defects.
Defective Products: Claims for defects must be directed to the manufacturer. We assist customers by providing contact information.
Refunds for Cancellations: Orders canceled before shipment will be refunded within 7–10 business days.
Verification Required: Claims for incorrect or incomplete orders must include evidence within 7 days of delivery.
Resolution: Verified claims may result in reshipment or replacement based on availability.
Available Channels: Contact us via email or WhatsApp for assistance. Communications are logged for dispute resolution.
Response Time: We strive to respond within 24–48 business hours. Follow up if no response is received.
Customer Responsibility: Ensure accurate contact information during checkout.
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